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Extenuating Circumstances Policy and the coronavirus (COVID-19)
On 11 March, the World Health Organization (WHO) declared the outbreak of coronavirus, known as COVID-19, to be a global pandemic. Since the…
Extenuating Circumstances Policy
Effective until: 19 January 2021
How do I reset or change my password?
If you’ve forgotten your password or you’re having trouble logging in to your Airbnb account, go to the reset password page. Enter the email…
How do I create an account?
If you don’t have an Airbnb account yet, go to airbnb.com and click Sign Up. You can sign up for an account using your email address, phone …
How do I book a place on Airbnb?
When you book a place on Airbnb, you’re making arrangements to stay in someone’s home. Each host has their own style of hospitality, startin…
What is Airbnb and how does it work?
Airbnb began in 2008 when two designers who had space to share hosted three travellers looking for a place to stay. Now, millions of hosts a…
What is the cancellation policy for my stay?
You can find cancellation details for listings at the top of their listing page, and during the booking process before you pay. If you cance…
What are Airbnb Experiences?
Experiences are activities designed and led by inspiring locals. They go beyond typical tours or classes by immersing guests in a host’s uni…