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Extenuating circumstances policy and the coronavirus (COVID-19)
On 11 March, the World Health Organization (WHO) declared the outbreak of coronavirus, known as COVID-19, to be a global pandemic. Since the…
What if I need to cancel because of an emergency or unavoidable circumstance?
We may be able to give you a refund or waive the cancellation penalties if you have to cancel because of an unexpected circumstance that’s o…
How do I reset or change my password?
If you’ve forgotten your password, or you’re having trouble logging in to your Airbnb account, go to the reset password page. Enter the emai…
How do I create an account?
If you don’t have an Airbnb account yet, go to airbnb.com and click Sign Up. You can sign up using your email address, Facebook account, Goo…
How do I book a place on Airbnb?
When you book a place on Airbnb, you’re making arrangements to stay in someone’s home. Each host has their own style of hospitality, startin…
What is Airbnb and how does it work?
Airbnb began in 2008 when two designers who had space to share hosted three travellers looking for a place to stay. Now, millions of hosts a…
What is the Airbnb cancellation policy for stays?
On Airbnb, hosts set the cancellation policies that guests can book with. The terms vary depending on the place and the amount of time left …
What are Airbnb Experiences?
Experiences are activities designed and led by inspiring locals. They go beyond typical tours or classes by immersing guests in a host’s uni…