Everyone on Airbnb has a profile to help other guests or hosts get to know each other. To book or host, you’ll be asked to provide Airbnb with your full name, date of birth, phone number, payment information and email address.
Our secure messaging tool lets you get to know a host or guest and ask questions about a listing or experience ahead of time. After the reservation is booked, you can use it to easily message back and forth to coordinate things like check-in and directions.
If you’re curious about what others thought of a potential guest, host, home or experience, all you have to do is look at their reviews. Guests and hosts can only review each other after a reservation, so you know the feedback you’re seeing is based on actual experiences.